Original Success Journal (OSJ©)
Website: www.originalsuccessjournal.online
Business: Freeward Thinking Creative Consultancy Ltd
Company Registration No.: 17308614

Last updated: 30 August 2026

Freeward Thinking Creative Consultancy Ltd, trading as Original Success Journal (OSJ©), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• visit www.originalsuccessjournal.online;
• purchase an OSJ product;
• create an account;
• contact us;
• subscribe to communications;
• book or attend an OSJ workshop, course, event or convention;
• participate in an OSJ programme or activity; or
• otherwise interact with OSJ.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as amended from time to time.

This Privacy Policy should be read alongside our Terms & Conditions and Cookie Policy.

The organisation responsible for your personal information is:

Freeward Thinking Creative Consultancy Ltd
Company Registration No.: 17308614
Trading as: Original Success Journal (OSJ©)

For the purposes of applicable data protection law, Freeward Thinking Creative Consultancy Ltd is generally the data controller for personal information collected through the OSJ website and our direct customer relationships.

You can contact us about privacy or your personal information using the contact details provided on:

www.originalsuccessjournal.online

Depending on how you interact with OSJ, we may collect some or all of the following information:

This may include:

• name;
• email address;
• telephone number;
• billing address;
• delivery address;
• account details;
• order information;
• booking information;
• event attendance information;
• information you provide when contacting us;
• feedback, reviews and correspondence;
• information provided when entering a competition or promotion; and
• information you voluntarily provide when participating in OSJ activities.

Payments may be processed through third-party payment providers.

We generally do not need to store your full payment card details ourselves.

Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

When you use our website, certain technical information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• pages visited;
• time spent on pages;
• referring website;
• website interactions; and
• other technical or usage information.

Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.

We may collect personal information:

• directly from you;
• when you place an order;
• when you register for an event;
• when you complete a form;
• when you contact us;
• when you subscribe to communications;
• when you participate in an OSJ event or programme;
• automatically through your use of the website;
• from payment, booking or delivery providers; and
• from publicly available sources where appropriate and lawful.

If we receive personal information from another source, we will provide appropriate privacy information where required by law. The ICO states that privacy information should generally be provided when information is collected directly and, where information is obtained from another source, within the applicable period.

We may use your personal information to:

We use information such as your name, address, contact details and order information to process and fulfil purchases.

We may provide your name, address and relevant contact details to delivery or fulfilment providers where necessary to deliver your order.

We use your information to manage bookings for OSJ workshops, courses, networking events, conventions and other activities.

We may contact you regarding:

• orders;
• bookings;
• payments;
• deliveries;
• cancellations;
• changes to events;
• customer service enquiries;
• important service information; and
• other communications relating to products or services you have purchased.

We may use feedback and customer information to understand how our products, journals, workshops and services are being used and to improve them.

Where permitted by law, we may send information about OSJ products, workshops, events, offers and other activities.

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time.

You also have the right to object to direct marketing. The ICO confirms that individuals should be told about their right to object to direct marketing.

We may process information to:

• prevent fraud;
• detect misuse;
• protect our website;
• maintain security;
• enforce our Terms & Conditions;
• protect our intellectual property; and
• protect our customers, staff and business.

We may process information where necessary to comply with legal, regulatory, accounting or tax requirements.

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

We may process information where it is necessary to enter into or perform a contract with you, such as processing an order or fulfilling an event booking.

We may process information where necessary to comply with a legal obligation, such as accounting, taxation, consumer protection or other legal requirements.

We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving OSJ, providing customer services, maintaining website security, preventing fraud and developing our products and services.

Where we rely on legitimate interests, we will consider whether the processing is necessary, proportionate and reasonably expected. The ICO requires organisations relying on legitimate interests to identify and explain those interests.

Where consent is the appropriate lawful basis, we will ask for your consent.

You can withdraw consent at any time.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

We may use your contact information to send you marketing communications where legally permitted.

These may include information about:

• OSJ Journals;
• new editions;
• OSJ workshops;
• courses;
• networking events;
• conventions;
• seminars;
• promotions;
• special offers;
• member benefits; and
• other OSJ activities.

You can unsubscribe from marketing communications by using the unsubscribe option provided in the relevant communication or by contacting us.

We will not knowingly add someone to a marketing list simply because they have made an enquiry unless we have a lawful basis to do so. The ICO emphasises that people should be told when their information will be used for direct marketing.

We may share personal information where necessary with trusted third parties that help us operate our business.

These may include:

• payment processors;
• website and e-commerce providers;
• hosting providers;
• delivery and courier companies;
• booking and ticketing providers;
• email and communication providers;
• marketing platforms;
• IT and technical service providers;
• professional advisers;
• accountants;
• legal advisers;
• insurers;
• government bodies or regulators where legally required; and
• event venues where necessary to organise an event.

We only share information where there is a lawful reason to do so and, where appropriate, we require service providers to protect personal information.

When you purchase through the website, payment may be handled by a third-party payment provider.

The payment provider may collect information such as:

• your name;
• payment details;
• billing information;
• transaction information; and
• fraud-prevention information.

The payment provider's own privacy policy will also apply to its processing of your information.

We do not generally store complete payment card numbers on our own systems.

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection law.

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required by law.

Different types of information may be retained for different periods.

For example:

• Order and transaction information may be retained for accounting, tax and legal purposes.
• Booking information may be retained for the administration of events and related records.
• Customer service correspondence may be retained for as long as reasonably necessary to deal with the enquiry and any resulting issues.
• Marketing information may be retained while you remain subscribed or until you withdraw consent or object, subject to applicable law.
• Website and technical information may be retained in accordance with our security, analytics and cookie practices.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

Depending on the circumstances, you may have rights under UK data protection law including:

You may ask for a copy of the personal information we hold about you.

You may ask us to correct inaccurate or incomplete personal information.

You may ask us to delete your personal information in certain circumstances.

You may ask us to restrict the processing of your information in certain circumstances.

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

You may object to certain processing, including direct marketing.

Where we rely on consent, you may withdraw your consent at any time.

These rights are subject to certain legal conditions and exceptions.

If you would like to exercise any of your data protection rights, please contact us using the contact details provided on:

www.originalsuccessjournal.online

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before releasing or changing personal information.

We will respond to valid requests within the timescale required by applicable data protection law.

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, passwords and devices.

Our website may use cookies and similar technologies.

Cookies may be used to:

• make the website function correctly;
• remember preferences;
• understand website usage;
• improve website performance;
• measure marketing effectiveness; and
• provide relevant website functionality.

Where applicable, non-essential cookies will only be used in accordance with applicable legal requirements.

Please see our Cookie Policy for further information.

Our website and products are primarily intended for adults.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

Our website may contain links to third-party websites, including payment providers, social media platforms, booking services and other websites.

We are not responsible for the privacy practices or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

OSJ may operate social media pages or profiles on platforms such as Facebook, Instagram, LinkedIn, TikTok or other platforms.

If you interact with us through social media, the relevant platform may collect and process information about you under its own privacy policy.

We may receive information about interactions with our social media pages in accordance with the relevant platform's terms and applicable law.

OSJ workshops, networking events, conventions and other activities may be photographed, filmed or recorded.

Images or recordings may be used for purposes including:

• promoting OSJ;
• documenting events;
• website content;
• social media;
• advertising;
• publications; and
• other legitimate business purposes.

Where required, we will provide appropriate notice or obtain consent.

If you have concerns about appearing in photographs or recordings, please speak to the event organiser.

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection law.

Where notification is legally required, we will notify the relevant regulatory authority and/or affected individuals as required.

We do not currently intend to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by applicable law.

We may update this Privacy Policy from time to time to reflect:

• changes in law;
• changes to our business;
• changes to our website;
• new services or technologies; or
• changes in how we process personal information.

The latest version will be published on:

www.originalsuccessjournal.online

We recommend checking this page periodically.

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

You can find information about the ICO and how to make a complaint through the official ICO website.

For questions about this Privacy Policy or the way we process your personal information, please contact:

Freeward Thinking Creative Consultancy Ltd
Company Registration No.: 17308614
Trading as: Original Success Journal (OSJ©)

Website: www.originalsuccessjournal.online

Please use the contact details provided on the website to contact us regarding privacy matters.

© Freeward Thinking Creative Consultancy Ltd. All rights reserved.

Original Success Journal (OSJ©) is a product and programme of Freeward Thinking Creative Consultancy Ltd.